FAQs

1. What Is Pulse Fits?
Pulse Fits is an online store specializing in high-quality gym equipment and fitness accessories. Our mission is to provide functional, durable, and stylish gear to help you stay motivated and achieve your fitness goals.

2. Where Are You Located?
We’re based at 38 Cranbrook Road, Thornton Heath, CR7 8PP, United Kingdom. However, we operate globally and cater to customers in Australia, the USA, and beyond.

3. Do You Ship Internationally?
Yes, we offer international shipping. Shipping costs and delivery times may vary depending on your location.

4. How Long Will It Take To Receive My Order?
Delivery times depend on your location and the shipping method selected. Typically, orders are processed within 1-3 business days and delivered within 7-14 business days for international shipments.

5. Can I Track My Order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email, allowing you to monitor your delivery in real-time.

6. What Are The Shipping Costs?
Shipping costs depend on your location and the total weight of your order. The exact cost will be calculated at checkout.

7. What If An Item Is Out Of Stock?
If an item is out of stock, we’ll notify you on the product page. You can opt to be informed when it’s back in stock by subscribing to our notifications.

8. What Is Your Return Policy?
We offer a 30-day return policy. Items must be unused, in their original packaging, and accompanied by proof of purchase. For more details, visit our Return Policy.

9. How Do I Initiate A Return?
To start a return, contact our customer service team with your order number and reason for the return. We’ll guide you through the process and provide a return label if applicable.

10. What Payment Methods Do You Accept?
We accept major credit and debit cards, PayPal, and other secure payment options. All transactions are encrypted for your safety.

11. Is My Payment Information Secure?
Yes, your security is our priority. We use industry-standard encryption and secure payment gateways to ensure your information is protected.

12. How Can I Contact Pulse Fits?
You can reach us via email or through our Contact Us page. Our team is ready to assist you with any inquiries or concerns you may have.

13. Do You Offer Bulk Orders Or Wholesale Options?
Yes, we’re happy to discuss bulk orders or wholesale opportunities. Contact our sales team for more information.

14. What If I Receive A Damaged Or Incorrect Item?
If you receive a damaged or incorrect item, please contact us immediately with photos and your order details. We’ll resolve the issue promptly by offering a replacement or refund.